These are usually the result of an incorrect ID or password entry. Make sure that your Caps Lock is not on and that you're typing the user ID with no dashes or spaces. If the problem persists, note the error number and contact us to discuss the situation.

As a matter of security, Rock Canyon Bank does not have access to your password. As a result, you will need to reset your password yourself, or contact us to reset it for you.

The challenge questions are an important part of our Home Banking security. We can't turn them off, but if you select the option to "Add Enhanced Login Security" our system will be able to identify your computer so you don't have to answer the questions every time you login.

This service is an important tool used to safeguard your private information and protect your hard-earned cash. You can choose to add the extra security provided by our Enhanced Login Security system or not. You can also choose to remove it, but If you choose not to add Enhanced Login Security you will be asked three validation questions each time you login to Home Banking.

This is usually caused when the browser "cookie" used by Enhanced Login Security gets deleted. (A "cookie" is a small text file or text identifier placed in an end users' internet browser. Cookies are commonly used on websites and do not harm end-users' systems.) This file can be deleted if you "delete cookies" from your machine, or it may be deleted automatically by some spyware blocker software as a means to remove any potentially risky items from your computer. These solutions typically remove all cookies as a precaution, even though very few cookies are actually security risks. In order to use this feature without being asked for additional information at each login, the secure cookie that we use to identify your computer must stay within your browser. We recommend that you do not delete these cookies if you do not want to be asked for additional information at each login. We have also found that this may occur on browsers using the Google toolbar or with some pop-up blocking programs.

Call us and we can reset the questions. Remember that the responses are not case sensitive, but that the answers must be re-entered in the same order and style they were originally typed. We encourage you to use answers that are easy for you to remember, and to be especially mindful of date formats.

Unfortunately crooks are getting smarter, and not every computer user installs anti-virus software or keeps it up to date. Enhanced Login Security is designed to help protect everyone. We HIGHLY recommend that every computer user install and maintain anti-virus software on their computer by updating it regularly, and utilize Enhanced Login Security to protect Home Banking Activity.

You will not be able to access your information online until the enrollment form is reviewed and approved. Access to Home Banking is generally available on the next business day after enrollment.

You first need to sign-up. Complete and submit the enrollment form. We'll process your request and you should be able to access your accounts online by the next business day.

Yes. You can choose your own password (with a minimum of six, and maximum of twelve alpha and/or numeric characters). You can also change your password as often as you like in the "User Options" section of Online Home Banking.

No. All you need is an Internet connection and a recommended Internet browser that supports 128-bit encryption. (Most computers sold today come with an Internet browser program as part of the standard software package sold with the computer.)

There could be a few things causing this. If you double-clicked the "Submit" button you will get this error because the system is trying to submit the enrollment form more than once. The system rejects an enrollment form if one matching it is already in the system. We have also seen a few cases where there may be a connection or browser communication problem that causes this error. In any case, please contact us for more help.

Contact Bill Payment Support directly at 1-800-823-7555.

Please call Bill Payment Support directly at 1-800-823-7555 to find out if your payment has been successfully processed. Be sure to have your reference number, payee, and amount ready when you make the call.

Yes. Please contact us for assistance and more information.

It depends on which online platform you use. If you sign-up for Home Banking then Bill Payment is available. If you sign-up for Online Business Banking you will not have access to Bill Payment, but can choose to have ACH access to pay bills via electronic funds transfer.

Contact us at the bank for assistance with this request.

Not at this time. Please visit an office near you to open an account.

We want to compete for your business. Please call or visit an office near you to discuss rates and details.

We will need to see a valid Driver's License, State ID, or Passport to verify your identity. We will also need your Social Security Number for verification purposes.

We will check if there are any records on ChexSystems associated with your name or Social Security Number. Your credit report will be checked if you are applying for a loan product.

Not at this time. Please call or visit an office near you for stop payment requests.

You will need to visit an office near you and provide the following information to open a business account: EIN, Business License (for the city where doing business), proof of Business name registration with the state, Partnership Agreement, Articles of Organization, or Articles of Incorporation.

No. You will need to visit an office near you to do this. We may also prepare a new signature card for the account that must be signed by all account signers.

This information can be found on our Locations page.

This is the result of the merchant's card-processing system. Many merchants' systems will send multiple entries to your account to verify the charge will clear the account. We have no way to prevent this from occurring. The merchant systems generally retract one of the posted items automatically after they have verified the correct amount has cleared your account. However, we encourage you to contact us anytime you feel there is suspicious activity on you account.